Terms of service

Online Payment

We accept payment via PayPal and all major credit cards for all online orders. You will be transferred to an SSL-encrypted PayPal server, where you can complete the purchase and enter payment details. We will be notified by PayPal as soon as the payment has been successfully completed. Customers who do not already have a valid PayPal account can create one free of charge during the checkout process. All information submitted to PayPal is SSL encrypted and no information is stored on our site.

Delivery fee and delivery time

We offer PRISMA free shipping on US orders over $85.00. Shipping without tracking time is one week. Shipping transit times vary, and PRISMA assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive an order on time. Our products can be delivered within the US with 3 different delivery options to choose from. Please check https://pri-sma.jp for more details about delivery options, applicable fees and time.


You agree not to reproduce, duplicate, copy, sell, resell or exploit for commercial purposes, any portion of the site and App. The services are protected by copyright law.

You agree that https://pri-sma.jp may remove and discard any Content that you may have contributed to the site at its own discretion.

Choice of law

Disputes shall be resolved in accordance with Japanese laws.


Any materials submitted by the customer, including, without limitation, photographs, images, text, graphics and other materials ("Materials") are subject to the following terms and conditions:

The customer will retain ownership of such Materials, and will grant PRISMA a worldwide, non-exclusive right to use and reproduce such Materials solely in connection with the production of any product the customer requests. The customer represents and warrants that he/she possesses all necessary rights with respect to the Materials, and that the Materials will not infringe, violate US or international law, any copyright or other intellectual property.

You consent to the use of your likeness, and you have obtained the written consent, release, and/or permission of every identifiable individual who appears in Materials to use such individual's likeness, for purposes of using and otherwise exploiting the Materials in the manner contemplated by these Terms.

You agree to indemnify and hold PRISMA harmless from and against any and all claims, causes of action, liabilities, damages, losses, expenses and costs that arise directly or indirectly out of or from your violation of these Terms or from your submitted Materials.

User Submitted Materials that violate these Terms will be removed from our Sites immediately.

PRISMA prints what the customer uploads and lacks any influence on or responsibility for the content of the final product.

Complaints and customer service

Custom products can not be returned and no refund will be given. For any complaints and inquiries please email inquiry@pri-sma.jp